What is Jeep Wave Customer Care?
Jeep Wave is a premium owner loyalty program filled with exciting benefits and perks created to bring owners the utmost in care and dedicated 24/7 support. To help celebrate Jeep’s 80th anniversary and to thank you, our loyal customer base, we are expanding the Jeep Wave premium program to the entire 2021 Jeep Brand lineup and extending memberships from 24 to 36 months.
WHAT ARE THE BENEFITS OF JEEP WAVE®?
NO ADDITIONAL COST WORRY-FREE MAINTENANCE
Your first three oil changes and tire rotations are covered during the first 36 months of ownership and all service is completed by a specially-trained Jeep® Brand technician at any Jeep dealership.
CONFIDENCE WITH VEHICLE PROTECTION
Enjoy no-charge same-day vehicle rental(1) for routine maintenance, trip interruption coverage up to $1,000 per occurrence, and 24/7 roadside assistance(2) for the duration of the 5-Year/60,000-Mile Powertrain Limited Warranty(3) period.
Jeep Wave® members get preferred treatment at Jeep® Brand events across the country and access to exclusive events.
JEEP WAVE® ELIGIBILITY – Jeep Wave® memberships have been expanded to all 2021 purchased or leased Jeep® Brand vehicles. Select 2020 Jeep Brand vehicle models and trims are available. For more information, refer to the Frequently Asked Questions below.
JEEP WAVE® FREQUENTLY ASKED QUESTIONS
Who is eligible for Jeep Wave®?
Beginning with the 2021 model year, all Jeep® vehicles are automatically enrolled in the Jeep Wave® program. For 2016-2020 model year vehicles, only select vehicles are automatically enrolled in the program:
- Wrangler and Gladiator – all trim levels
- Grand Cherokee – Overland, Summit, SRT®, Trailhawk®, Trackhawk®, and High Altitude trim levels
- Cherokee, Compass, and Renegade – Trailhawk trim level
How do owners buy into the Jeep Wave® program?
Owners of 2015 model year and newer Jeep® Brand vehicles not already enrolled in the Jeep Wave® program can do so for an additional cost via the Jeep Wave page in the Care section of their owner account or by visiting their local dealer.
When does membership in the Jeep Wave® program begin?
Membership for Jeep Wave® included as part of an eligible vehicle purchase begins on the vehicle’s in-service date. For those who purchase Jeep Wave, membership starts on the date of membership purchase.
When can vehicle owners start accessing the website and using their Jeep Wave® membership?
It may take up to 72 hours for an owner’s membership in JeepWave® to be fully processed and accessible on the site.
Can members have more than one Jeep Wave® membership?
Yes. Members can have an unlimited number of memberships so long as they have qualifying vehicles. Each membership is linked to a specific Vehicle Identification Number (VIN).
Can owners renew their membership?
Yes. Owners will be able to renew their membership using the buy-in function on the owner site or by visiting their local dealer. Owners who are opted in to receive Jeep Wave® communications will be given advance notice of their membership end date and instructions on renewal. Owners will also be notified of the opportunity to renew on their Jeep Wave account page.
What happens to the Jeep Wave® membership if the vehicle is sold?
If the vehicle is sold, the Jeep Wave® membership for all membership types, along with any unused benefits, is null and void.
Can members get a refund on the program if they sell their Jeep® Brand vehicle or it is totaled in an accident?
Members who purchase a Jeep Wave® membership are entitled to a full refund within 60 days of purchase, so long as none of the benefits have been utilized. Members seeking a refund should call the dedicated Jeep Wave member line at 844-JEEPWAVE (533-7928) for further information. After 60 days, no refund is available. Owners who received Jeep Wave automatically as part of vehicle purchases are not entitled to a refund.
How do the maintenance services work?
Jeep Wave® members can go to any U.S. authorized FCA US LLC dealer to redeem their oil change and tire rotation services.
What does the trip interruption protection cover?
The Plan will reimburse up to $1,000/event for lodging, meals, and emergency transportation such as taxi, bus, or airline for the member and their family if (1) their vehicle is inoperable due to a failure covered under this Plan or under the factory warranty and (2) you are more than 100 miles from the address of record. Lodging, meals and emergency transportation receipts must accompany a copy of the repair bill and must be mailed to Vehicle Protection, P.O. Box 2700, Troy, Michigan 48007-2700. There is no maximum number of events that can be covered.
What does the first-day rental allowance cover?
First Day Rental Allowance provides a $35.00 car rental allowance if the vehicle is to be serviced for any same-day mechanical repair or maintenance service (excluding bodywork). Vehicles kept overnight are not eligible for First Day Rental. Please note: Excludes rental for bodywork to the exterior sheet metal/composite panel or frame collision repairs.
The rental vehicle must be obtained from a dealer. If a dealer does not have rental vehicles available, you may obtain one from a licensed rental agency. Rental coverage is subject to state and local laws and policies imposed by the rental agency. Rental charges in excess of the amount allowed by the plan are the member’s responsibility. The plan is not responsible for any refusal of a rental agency to rent a vehicle to you.
Can you tell me more about the Jeep Wave® dedicated member line?
Members of the Jeep Wave® program will have 24/7 access to a set of dedicated representatives who will extend elite customer service and handle any inquiries from Jeep Wave members who call 1-844-533-7928 (1-844-JEEP WAVE), or visit their account page at jeep.com/wave, and use the Live Chat option on their account page.