Customer Testimonials

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DealerRater Aug 3, 2021

Great customer service…..and they have sold us 4 different Jeep’s over the years. We will continue to drive from our home in Spokane Valley to Idaho to receive our vehicle services.

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DealerRater Jul 26, 2021

Awesome customer service and simplified the buying process! Worked with Wendell and Aaron. I've had a recent bankruptcy but Wendall breezed right through the application process and I got a great low mileage vehicle. He made it so easy! Thanks to Wendell and Aaron I got a second chance. Thanks!

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DealerRater Jul 14, 2021

In for Air conditioner not working and oil change. Got right in and out with no problems and they rotated my tires on my request. Even wash my Jeep. Great job.

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DealerRater Jul 13, 2021

Courteous staff and service done on time and correctly. Wait room was clean and comfortable. Like the free beverages! I will be back for sure!

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DealerRater Jun 29, 2021

Great service, friendly service advisor. Will definitely be back to this dealership for all my services. They were fast affordable and completed my service in the promised time

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DealerRater Jun 29, 2021

We were looking for a special equipped Jeep for towing and were able to locate on online with Findlay. We made the three hour drive assuming that we would have to spend the night. They called as we were driving into town and said that they could take care of us yet that day. They got all the paper work done and the car ready at 7:00 pm even though they normally close at 6:00. They have followed up since then just to make sure everything is working and answer any questions we might have. It was the best experience at buying ...

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DealerRater Jun 24, 2021

Service Department personnel are excellent: competent and courteous! Every time I’ve had my car serviced here, all of my expectations have been met. The prices are perfect for a senior citizen with a limited budget.

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DealerRater May 2, 2020

Thank you Jeremy for the outstanding customer service and sharing your knowledge to get us into the right car. I appreciate that we were able to handle most of the sale by email/phone. Great customer service and value for the car. Thank you!

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Cars Apr 15, 2020

Findlay Jeep made our car buying experience excellent once again. This is the second Jeep Grand Cherokee we have purchased from Findlay and Sales associate Matt Henninger and each time has been a pleasant experience. The entire Findlay team is very knowledgeable, helpful and extremely friendly. There is no pressure to buy and they were very respectful throughout the purchasing process. Every person we had contact with wanted to be sure they had helped us with everything we needed and that there wasn’t anything they were missing. Not once did I feel anyone was trying to push anything or ...

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DealerRater Apr 15, 2020

Findlay Jeep made our car buying experience excellent once again. This is the second Jeep Grand Cherokee we have purchased from Findlay and Sales associate Matt Henninger and each time has been a pleasant experience. The entire Findlay team is very knowledgeable, helpful and extremely friendly. There is no pressure to buy and they were very respectful throughout the purchasing process. Every person we had contact with wanted to be sure they had helped us with everything we needed and that there wasn’t anything they were missing. Not once did I feel anyone was trying to push anything or ...

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Cars Dec 28, 2019

I called in about a car I saw and they were very helpful. They held the car for me until I could come look at it. Negotiations were easy and straight up. When it came to the purchase it was quick and easy. I am very happy with the service they provided and with my car .

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Cars Nov 29, 2019

This is the second time I've purchased my car through Findlay. It was again a very painless experience. I really hate buying cars just because I don't like dealing with car dealerships. I just enjoy walking into Findlay saying, "I need this, this and this. I don't have a lot of time. Here's how much I need to get done," and, boom, they work with me. I just love that. They stay cognizant of my time and needs. Cameron and Matt were the ones I was working with. Just loved the way I was ...

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DealerRater Nov 29, 2019

This is the second time I've purchased my car through Findlay. It was again a very painless experience. I really hate buying cars just because I don't like dealing with car dealerships. I just enjoy walking into Findlay saying, "I need this, this and this. I don't have a lot of time. Here's how much I need to get done," and, boom, they work with me. I just love that. They stay cognizant of my time and needs. Cameron and Matt were the ones I was working with. Just loved the way I was ...

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DealerRater Nov 13, 2019

Last week I bought a 2019 Dodge Ram 1500 Big Horn (8,500 miles) at Findlay Chrysler Jeep Dodge Ram in Post Falls. I found this awesome truck online and conversed with Sierra Cooper, the internet sales manager. As I didn't have much time to talk during a busy work week we were able to communicate via text and I found that very convenient. Through a little negotiation Sierra, and her boss, was able to get a bedliner included in my purchase which I greatly appreciated as that was part of my "must have" list. Once at the dealership Sierra got ...

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Cars Nov 13, 2019

Last week I bought a 2019 Dodge Ram 1500 Big Horn (8,500 miles) at Findlay Chrysler Jeep Dodge Ram in Post Falls. I found this awesome truck online and conversed with Sierra Cooper, the internet sales manager. As I didn't have much time to talk during a busy work week we were able to communicate via text and I found that very convenient. Through a little negotiation Sierra, and her boss, was able to get a bedliner included in my purchase which I greatly appreciated as that was part of my "must have" list. Once at the dealership Sierra got ...

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Cars Nov 6, 2019

The Findlay staff did everything correct and my truck was delivered on time. Thank You Findlay Post Falls Dennis. Welling is a real professional. Big guy with a Big smile.

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Cars Oct 24, 2019

Matt was great to work with. The team was a bit stingy on the trade-in value for my car so make sure you don't take the first offer they present if trading in.

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DealerRater Oct 9, 2019

Went in to look at different Jeeps on the Market....was impressed with the extra warranty on a used Compass...... The whole experience from start to finish was super...

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DealerRater Sep 20, 2019

Matt was great and worked hard to get us a good deal on our new Jeep. We shopped all over and got the best deal here. Great experience.

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Cars May 31, 2019

Findlay has provided a great experience with the purchase of my new 2019 Ram 2500 limited mega cab! could not find it anywhere so we ordered it just the way I want it and was nervous and anxious the Team there at Findlay did an outstanding job explaining everything and calming my nerves. If you are wanting a unique vehicle buying experience go to Findlay they wont disappoint!!!

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DealerRater May 31, 2019

Findlay has provided a great experience with the purchase of my new 2019 Ram 2500 limited mega cab! could not find it anywhere so we ordered it just the way I want it and was nervous and anxious the Team there at Findlay did an outstanding job explaining everything and calming my nerves. If you are wanting a unique vehicle buying experience go to Findlay they wont disapoint!!!

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DealerRater Dec 11, 2018

Had a real good experience working with Brittany and Rich on a used car for us. Thanks so much!! We really appreaciate the great vehicle.

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Cars Oct 13, 2018

I have been going here for years. This is the second vehicle I have bought here. I service always here. Staff is the Knowledgeable and friendly. I will continue to come back.

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Cars Oct 2, 2018

Got me in the next day. Everything needed was completed. Staff was very nice and I like the option of a free wash.

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Cars Oct 1, 2018

Front desk individuals are friendly and Knowledgeable. Waiting room is clean and comfortable. The staff gave me a time estimate when the car would be ready. They were spot on.

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Cars Sep 30, 2018

All of the staff were very friendly. The place was very clean and there was soft drinks and water and cookies, too.

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Cars Sep 29, 2018

Easy, convenient and everyone was wonderful. Everyone was polite, from the phone call, dropping off car and picking it up. Thank you to all of you!

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Cars Sep 29, 2018

Professional staff. Friendly and wanted my business. I would refer a friend or family member. Sierra and James were there to help find the Jeep that I wanted. They had to go out of state to get it. Good job. I have been in sales for 27 years myself so I am very particular who I work with.

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Cars Sep 28, 2018

Everyone is nice and willing to help. Great service and very clean.would send people there. Willing to help you out when you have a question

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Cars Sep 27, 2018

Quick check in after easily booked appt. Took care of 2 recalls quickly. Professionally repaired one and determined the other was not needed on my vehicle.

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Cars Sep 27, 2018

I really appreciated the very friendly dimeaner of the service department! Chelsea was so helpful! I would highly recommend asking for her!

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Cars Sep 25, 2018

Everyone was super nice and helpful! I went in looking for a Jeep Wrangler and they explained everything so well!

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Cars Sep 24, 2018

Friendly service, prompt, courteous, and thorough. These folks have been great about checking in with us to see if we need any assistance with our new vehicle. We appreciate the follow up after the sale was completed!

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Cars Sep 24, 2018

Dean does a great job with communicating through the service appointment and getting the work done fast and explaining the process of the diagnosis and repairs

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Cars Sep 23, 2018

The people were helpful, informative and genuinely nice. The best car buying experience i have had. I would recomond Findlay to anyone

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Cars Sep 23, 2018

Laid back personnel and not pushy. BIG PLUS. They listened to what I wanted and didn't try to sell me a vehicle I wasn't interested in.

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Cars Sep 22, 2018

Everyone I dealt with was awesome... Nel, Cameron, Warren, Charlie and of course Rob, all shared in my excitement for my new Jeep.

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Cars Sep 18, 2018

Quick friendly service - very professional staff - nice facility - attention to detail - auto always sent back clean - would highly recommend this dealership.

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Cars Sep 15, 2018

Friendly service. Everyone was very nice to deal with. The dealership made the buying process very easy and understanding. Two thumbs up..��

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Cars Sep 14, 2018

Dennis in service was very friendly and helpful making excellent suggestions for FREE maintenance! Work was done in a quick timely manner and he was able to fit us into a busy schedule.

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Cars Sep 14, 2018

On time, extremely courteous, comfortable lobby, and of course, good work. Service writer very accommodating. I have nothing else to say so just getting to 20 plus words.

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Cars Sep 14, 2018

they took the jeep in it was late in the day so it had to wait until the next day. However, they got right on it the next day and fixed the problem in a couple of hours. The also recommend a great rental car company and got us a great price on a rental car.

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Cars Sep 14, 2018

It was a pleasant experience, we were treated courteously and our expectations were met with regards to the whole process.

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Cars Sep 14, 2018

Prompt friendly service. Brought in because check engine light on again. Forgot to mention an oil leak issue at drop off; called later, added item and both problems resolved (Oil leak was a bad seal).

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Cars Sep 13, 2018

It was all about your customer service, they made me feel very welcome and how is that ever a bad thing, no improvement needed for your Service Dept. the ladies were great to work with.

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Cars Sep 11, 2018

I have purchased both personal and fleet vehicles in the hundreds over the past 45 years, and never once felt like the dealer had my interest in the foremost process of selling the way I felt dealing with Findlay Chrysler. They had our back with product, price, warranty, finance, and feeling of working for us, not against us. We recommend them, without reservation, and we'll be back.

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Cars Sep 8, 2018

The service department and check out where very friendly and explained everything really well. Ask if I would like to have my truck washed. Clean facilities.

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Cars Sep 5, 2018

Very friendly atmosphere , Nice people to help you. Our salesman was very professional and understanding of what we wanted.

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Cars Sep 2, 2018

Being from a small town a couple of hours away, I was grateful to have the ability to shop online and work out the majority of details before I arrived. Sierra made the online shopping experience easy, and Trent made the sale a breeze.

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Cars Sep 2, 2018

good inventory selection, the sale rep was very helpful, everything went smoothly . Good price and trade in allowance. Will be back for service as required and assume it will be good as well.

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Cars Sep 1, 2018

After my detailing my Jeep looks brand new. I’m proud to be driving her around again. I’m going to get detailing done every year after top down season.

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Cars Aug 30, 2018

It was easy, we had great customer service! Matt was very friendly and answered all of our questions and he got us into a car perfect for our family!

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Cars Aug 27, 2018

Easy check- in quick service on oil change and comfortable waiting area for costumers. Also noticed dealership had clean bathrooms which is an A+.

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Cars Aug 27, 2018

Friendly staff, the customer service reps are efficient and knowledgeable. The service techs even took care of a recall that I wasn't even aware of. Reasonable prices. Nice waiting room.

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Cars Aug 27, 2018

Good communication and friendly atmosphere no long wait Very clean service center. They called when my car was ready and got my car quickly when I arrived back to pick it up.

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Cars Aug 27, 2018

The work was done well, but I was unhappy that it was not covered under warranty. This is not The fault of Findlay. I bought this vehicle at Dave Smith, at the behest of my husband. Dave Smith only sells to good old white boys. He sold me a lemon.

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Cars Aug 27, 2018

You took care and did everything required. We are always happy with the service we receive and happy to pass along our warm feelings to other potential customers.

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Cars Aug 27, 2018

This was not a heavenly exp. these folks don’t really know their customer service skills. Will take my business to Dave Smith next time.

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Cars Aug 27, 2018

Your service writers took the time and shown alot of patients with explaining answers to my questions. I will return.

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Cars Aug 27, 2018

Making sure I had a loaner. Communication was good. They had alot to do so it was in the shop several days.

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Cars Aug 27, 2018

They service shop doesn’t try to up-sell a service each time I come in. Servicing is done on time with a full explanation of what was completed

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Cars Aug 27, 2018

All ok, work was completed as agreed upon. They have been servicing my vehicles for years. Easy ro work with.

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Cars Aug 27, 2018

Sales staff we’re truly outstanding! Cam was very helpful during purchase! Air of my question were answered in a timely manner. It was a pleasure to do business!

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Cars Aug 26, 2018

Cassie and Chelsey are always spot on with their customer service. Will forever recommend them to my friends and family.

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Cars Aug 25, 2018

I loved the people and recommend Gaby and Cameron when purchasing or leasing a car. My prior review said I didn't purchase a car but I did. I leased a 2018 Jeep Compass Latitude well equiped and the whole process was a great experience. They gave me full service throughout the transaction and went far beyond any dealership I have dealt with in the past.

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Cars Aug 25, 2018

Everyone at Findlay are very friendly! They know how to help and explain things thoroughly! I have always experienced quick and efficient service. Nothing but a great experience!

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Cars Aug 25, 2018

I really enjoyed working with Matt. He took the time to search their inventory for what I was looking for and got me the best car for the best deal. Matt wasn’t pushy or trying to rush the process just to make a quick sale. He was very patient with me and understood that this was a big purchase for me and wanted to make sure I was happy. I am very happy with my purchase and Matt’s customer service.

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Cars Aug 24, 2018

They were very friendly and professional. Their service dept is competent. Explained the service and responded to all our questions.

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Cars Aug 24, 2018

Friendly folks, fast efficient service, great waiting room, and wonderful doughnuts! I was checked in immediately upon arrival and was out within an hour in my freshly washed vehicle. The waiting room is so comfortable I almost did not want to leave!

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Cars Aug 24, 2018

Fast. Prompt. You should be happy you get response..too many. You gotta do this questions... Bunch of crap. You have to have to have dso many words.. Next text. O won't respond.. .

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Cars Aug 24, 2018

Easy to schedule appointment. Excellent customer service and great quality of work. Comfortable waiting room with tv and snacks/drinks. Also a play area for kids.

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Cars Aug 24, 2018

The work completed was timely and completed on time. The wait area was well set up and clean. Thank you!

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Cars Aug 24, 2018

my customer service experience with Jeff was very good, Jeff's communication skills are excellent, he explained all charges and repairs. Price quotes and time required were right on.

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Cars Aug 24, 2018

Everything that I needed was done in a courteous and professional manner. Never have had a bad visit to this facility.

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Cars Aug 24, 2018

Everyone is very friendly and kept me apprised at what was going on. If it's going to take an extended period of time it would be nice to know.

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Cars Aug 24, 2018

Was a great experience everyone was very friendly . Completed services in a timely manner . Helpful service advisors and cashiers

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Cars Aug 24, 2018

The error msg. Got for my break light turned out to only be a bulb not the whole light! Thank goodness

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Cars Aug 23, 2018

The people were very friendly and went to extreme lengths to make me happy. They were very accommodating and made sure I was happy with everything we discussed about the car and my needs in a car. The young lady Gaby bent over backwards to help me and make sure I was happy. She was a real joy and is a great employee. I would give her an outstanding commendation if I knew how. We had a great rapport and I felt like she could have been my "granddaughter" I never had!!

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Cars Aug 23, 2018

Just had a flat tire on a new vehicle. Found out there was a patch on it. Brought it to the the service management, they took care of the problem. They replaced the tire free and let me buy another tire at cost. They also paid for mounting both tires. I’m retired this really helped me. Thank you

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Cars Aug 23, 2018

We worked with Hannah. She was prompt, knowledgable and welcoming. She was prepared for us ahead of schedule and made the transition to our new vehicle seamless. We are very pleased with the experience and will definitely do business through Findlay in the future.

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Cars Aug 23, 2018

Willingness of dealership to fix their errors without me even having to ask, (mostly) friendly personnel, not to bad on their wait times during service.

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Cars Aug 23, 2018

All good. Service done in good time. Also addressed recall issue without me mentioning it. Great coffee, fruit and drinks. Thank you.

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Cars Aug 23, 2018

Courteously took the time to answer my questions and even sat in the new vehicle with me again & showed me many of the functions. Gotta love the complimentary car wash from the service department.

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Cars Aug 23, 2018

Up front information on what was going to be done and how long to complete the work. Great waiting area.

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Cars Aug 23, 2018

My Ram truck was in for a recall and out in about 2 hours. Awesome! The facility offered me a ride to pick up the Ram when it was all finished. Great service.

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Cars Aug 23, 2018

Honest, no game playing, quick & efficient. No pressure and friendly sales staff. Appreciated not having them try to sell me tons of add one.

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Cars Aug 23, 2018

Service guys at the desk are great. Keep you in the loop, although service performed leaves a lot to be desired. Fixing the problem is not their strong suit.

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DealerRater Jun 2, 2018

Great dealership, we were pleased with the service we received. Friendly staff, seemed t want to make purchasing a car a good experience. Would recommend.

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Cars Jun 2, 2018

Overall very good experience. Did not fill pressured to purchase. Happy with price comparable and better than other places we shopped. Love our Jeep Cherokee.

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DealerRater Mar 19, 2018

Professional team of sales and service. Great recent sales experience and have a history of good service on all my Jeep vehicles. Really appreciate the quick oil change service...usually 45min in and out. Conner was new salesman but very professional...would recommend him

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DealerRater Mar 3, 2018

Good organization and respectful people. Responsive to your needs and service oriented. Easy to deal with and fair on prices. Had a good down home experience with no high pressure.

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DealerRater Feb 28, 2018

The entire staff was very helpful, friendly, and knowledgable. They made the whole process of buying a new car super fast and easy!!! Thank you Gabby and the staff at Findlay!!!

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DealerRater Feb 22, 2018

Matt was a good help and he did a great job. He answered all of are questions and yes he is staying in touch. I would tell everyone to go this dealership

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DealerRater Feb 1, 2018

You can't ask for better service friendly,fast and they explain everything in detail to you all in all great place wouldn't go anywhere else

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DealerRater Dec 21, 2017

I wanted to purchase a truck for my husband for a Christmas gift. Everyone was helpful and knowledgeable about helping me make a choice. My only negative would be the length of time waiting for paperwork to be completed.

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DealerRater Dec 12, 2017

Went in to check out a truck the had on there website.Test drove it and bought it No pressure at all.In and out about a little over 2 hours.Nellie was great to work with.

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DealerRater Dec 12, 2017

We have had excellent service department experiences thanks to Dean, the manager, and the service group at Findlay. Their Service Department is very easy to work with, professional, and thorough, exactly the OPPOSITE of what we have found at Dave Smith Motors of Kellogg !!!!!

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DealerRater Dec 2, 2017

They gave me great pricing and service when nobody else could. They worked very hard to get the monthly I needed and it wasn't easy.Iwould definitely recommend to any and everyone.

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DealerRater Oct 15, 2016

Cam Hendewerk went above and beyond to find and locate a Jeep out of town that met our needs. He is very knowledgeable and passionate about everything Jeep. Cam took the time to teach us all aspects of the vehicle and was extremely patient. He was a great listener with all of our concerns and questions. His sense of humor was a definite plus in putting us at ease . After looking at several other dealerships, Cam was our deciding factor to buy at Findlay. There was no comparison. When we were at Findlay working with Cam, it was like working ...

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DealerRater May 10, 2016

I took my car to Findlay service for a repair on a mistake another local dealer made. Jonny at Findlay was so attentive to my questions and concerns and went above and beyond to make sure the car was fixed appropriately. I was beyond impressed and will continue to take my car to Findlay for any and all service I need. Thank you for restoring my faith in dealership service departments Jonny and Findlay Dodge!

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