Customer Testimonials
I have been a long time Jeep owner and newly purchased a 2020 Jeep Wrangler. I am planning a trip and recently bought a roof top tent for it. Realizing that i needed a roof rack to go with it i attempted to order one online and this did not work well. I am happy to say i called parts dept. and they ordered me the right rack and it was in the store within a few days. I have no experience with installing a rack like this so i inquired about how much this would cost and was dismayed to ... Read More DealerRater - Aug 17, 2022
It was just another annual change at the fine folks at Findlay. Did not buy my truck here but it was always serviced at this location.
Great customer service…..and they have sold us 4 different Jeep’s over the years. We will continue to drive from our home in Spokane Valley to Idaho to receive our vehicle services.
Awesome customer service and simplified the buying process! Worked with Wendell and Aaron. I've had a recent bankruptcy but Wendall breezed right through the application process and I got a great low mileage vehicle. He made it so easy! Thanks to Wendell and Aaron I got a second chance. Thanks!
In for Air conditioner not working and oil change. Got right in and out with no problems and they rotated my tires on my request. Even wash my Jeep. Great job.
Courteous staff and service done on time and correctly. Wait room was clean and comfortable. Like the free beverages! I will be back for sure!
Service Department personnel are excellent: competent and courteous! Every time I’ve had my car serviced here, all of my expectations have been met. The prices are perfect for a senior citizen with a limited budget.
Great service, friendly service advisor. Will definitely be back to this dealership for all my services. They were fast affordable and completed my service in the promised time
We were looking for a special equipped Jeep for towing and were able to locate on online with Findlay. We made the three hour drive assuming that we would have to spend the night. They called as we were driving into town and said that they could take care of us yet that day. They got all the paper work done and the car ready at 7:00 pm even though they normally close at 6:00.
They have followed up since then just to make sure everything is working and answer any questions we might have. It was the best experience at buying ... Read More DealerRater - Jun 28, 2021
Called a day in advanced talked directly to dealership. Wanted to make sure vehicle was still available. Set up an appointment for following day. Drove 1.5 hours one way to dealership. Test drove 2018 Honda Pilot. Moved forward applied for loan. Credit passed when sales rep came backed a told me if I wasn’t trading a vehicle in that I couldn’t buy the Honda!! They priced it too low. And couldn’t make there money back through the trade. Since I wasn’t trading anything in. Plus’s I was putting too much down and only financed it for two ... Read More DealerRater - Jun 11, 2021
We bought our used Jeep Compass in Jan.2020 and the salesman was great, but yesterday we drove 40 miles to see if the service dept. could help me update the GPS. Walked in the door and a very nice young man told me to go out to the service dept. So I did and I stood their for approx. 5 minutes with 4 guy's who acted like they were to busy to help me or even acknowledge me. I finally gave up and left. Now I am a Senior Citizen and I have seen good and bad service and this just has ... Read More DealerRater - Jun 10, 2020
Thank you Jeremy for the outstanding customer service and sharing your knowledge to get us into the right car. I appreciate that we were able to handle most of the sale by email/phone. Great customer service and value for the car. Thank you!
Findlay Jeep made our car buying experience excellent once again. This is the second Jeep Grand Cherokee we have purchased from Findlay and Sales associate Matt Henninger and each time has been a pleasant experience. The entire Findlay team is very knowledgeable, helpful and extremely friendly. There is no pressure to buy and they were very respectful throughout the purchasing process. Every person we had contact with wanted to be sure they had helped us with everything we needed and that there wasn’t anything they were missing. Not once did I feel anyone was trying to push anything or ... Read More DealerRater - Apr 15, 2020
This is the second time I've purchased my car through Findlay. It was again a very painless experience. I really hate buying cars just because I don't like dealing with car dealerships. I just enjoy walking into Findlay saying, "I need this, this and this. I don't have a lot of time. Here's how much I need to get done," and, boom, they work with me. I just love that. They stay cognizant of my time and needs. Cameron and Matt were the ones I was working with. Just loved the way I was ... Read More DealerRater - Nov 29, 2019
Last week I bought a 2019 Dodge Ram 1500 Big Horn (8,500 miles) at Findlay Chrysler Jeep Dodge Ram in Post Falls. I found this awesome truck online and conversed with Sierra Cooper, the internet sales manager. As I didn't have much time to talk during a busy work week we were able to communicate via text and I found that very convenient. Through a little negotiation Sierra, and her boss, was able to get a bedliner included in my purchase which I greatly appreciated as that was part of my "must have" list. Once at the dealership Sierra got ... Read More DealerRater - Nov 12, 2019
Went in to look at different Jeeps on the Market....was impressed with the extra warranty on a used Compass...... The whole experience from start to finish was super...
Matt was great and worked hard to get us a good deal on our new Jeep. We shopped all over and got the best deal here. Great experience.
I scheduled an appointment about a week and a half in advance for an oil change and a tire rotation. I scheduled it on-line and added “other concerns” to the appropriate boxes. One of which was a couple of warning lights that came on from time to time. One is an electronic stability error, and the other a start/stop error, the last, but probably the most important, the middle seatbelt in the jeep has been stuck in the retracted position since I got the jeep.
I arrived for my appointment 15 minutes early, at 9:15, with two dozen donuts, one for ... Read More DealerRater - Jun 24, 2019
Findlay has provided a great experience with the purchase of my new 2019 Ram 2500 limited mega cab! could not find it anywhere so we ordered it just the way I want it and was nervous and anxious the Team there at Findlay did an outstanding job explaining everything and calming my nerves. If you are wanting a unique vehicle buying experience go to Findlay they wont disapoint!!!
Had a real good experience working with Brittany and Rich on a used car for us. Thanks so much!! We really appreaciate the great vehicle.
Great dealership, we were pleased with the service we received. Friendly staff, seemed t want to make purchasing a car a good experience. Would recommend.
Professional team of sales and service. Great recent sales experience and have a history of good service on all my Jeep vehicles. Really appreciate the quick oil change service...usually 45min in and out. Conner was new salesman but very professional...would recommend him
Good organization and respectful people. Responsive to your needs and service oriented. Easy to deal with and fair on prices. Had a good down home experience with no high pressure.
Matt was a good help and he did a great job. He answered all of are questions and yes he is staying in touch. I would tell everyone to go this dealership
The entire staff was very helpful, friendly, and knowledgable. They made the whole process of buying a new car super fast and easy!!! Thank you Gabby and the staff at Findlay!!!
I would not recommend this quick lube for any reason because of my experience with my brand new car. I took it into the dealer for its first oil change which was my fault because I knew better. The lube person damage the oil plug and had to drill it out and without telling me put in a helix coil. When I went to do second oil change myself I found the helix coil cover up. We had to tow my brand new car to dealer at their expense and they had to completely replace the oil pan at their ... Read More DealerRater - Feb 1, 2018
You can't ask for better service friendly,fast and they explain everything in detail to you all in all great place wouldn't go anywhere else
I wanted to purchase a truck for my husband for a Christmas gift. Everyone was helpful and knowledgeable about helping me make a choice. My only negative would be the length of time waiting for paperwork to be completed.
We have had excellent service department experiences thanks to Dean, the manager, and the service group at Findlay. Their Service Department is very easy to work with, professional, and thorough, exactly the OPPOSITE of what we have found at Dave Smith Motors of Kellogg !!!!!
Went in to check out a truck the had on there website.Test drove it and bought it No pressure at all.In and out about a little over 2 hours.Nellie was great to work with.
They gave me great pricing and service when nobody else could. They worked very hard to get the monthly I needed and it wasn't easy.Iwould definitely recommend to any and everyone.
Findlay represents all the negative stereotypes that epitomize why people don't like to go there for repairs. As soon as they feel you don't know as much about cars as they do, they will manipulate the situation to their benefit. We wanted to see if our experience was a one time thing or a way of doing business. So we sent emails and left messages for them. Brian Pallotta, their service manager, uses words that he cares, but won't even pick up the phone and return our calls. They are pathetic. If you have to bring your ... Read More DealerRater - Nov 2, 2016
Cam Hendewerk went above and beyond to find and locate a Jeep out of town that met our needs. He is very knowledgeable and passionate about everything Jeep. Cam took the time to teach us all aspects of the vehicle and was extremely patient. He was a great listener with all of our concerns and questions. His sense of humor was a definite plus in putting us at ease . After looking at several other dealerships, Cam was our deciding factor to buy at Findlay. There was no comparison. When we were at Findlay working with Cam, it was like working ... Read More DealerRater - Oct 15, 2016
I took my car to Findlay service for a repair on a mistake another local dealer made. Jonny at Findlay was so attentive to my questions and concerns and went above and beyond to make sure the car was fixed appropriately. I was beyond impressed and will continue to take my car to Findlay for any and all service I need. Thank you for restoring my faith in dealership service departments Jonny and Findlay Dodge!
Well, I just purchased a BEAUTIFUL Jeep Latitude after working with Cameron Hendewerk and Andy Pappas. It turns out I'm in the exact car that works for my life. I'm picky, had a budget I did not want to exceed. After spending some time with Cameron and Andy, I now own a car that fits my life and totally was within my budget and I had an enjoyable time.
What a great people at this car dealership. I'll say that my car buying experience here was actually a fun time. I enjoyed all the staff that was ... Read More DealerRater - May 16, 2015
Service center addressed my concerns quickly and very professionally.
My vehicle went in for a malfunctioning satellite radio antenna.
I was given a ride 20 minutes away to relatives house while my vehicle was being serviced and offered pickup when my vehicle was ready. I appreciated their concern for my comfort while I waited to have my vehicle serviced.
When I scheduled the appointment they expected a replacement part to be on hand at time of service. It was not there, normally I would consider this a negative for the experience since I live apx 1 hour away from the dealer. However ... Read More DealerRater - Mar 11, 2015